We are a high-tech company researching and producing the latest artificial intelligence and robotics to build the future.
From software to real-life. We provide robots integrated with our Artificial Intelligence System to give users a real immersion and experience of the future. For us, it is already here!
An upgraded Harmony version with doll connectivity, improved graphics, gameplay and content was under development along with RealDoll and now it’s officially released on RealDollX.ai website.
Last updated: 29.09.2017
Information Collection and Use.
Generally, you control the amount and type of information you provide to us when using our Services, they are divided into three categories: (i) information you choose to share with us; (ii) information we get when you use our services; and (iii) information we collect from third parties.
Information you choose to share with us.
You provide most of this information directly, such as when you create an account, submit enquiries or voice or text commands, contact us or interact with our Services.
Information we get when you use our services.
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you in order to improve the Services in a customized level for you. Personally identifiable information may include, but is not limited to, your name, address, payment details and other information you choose to disclose while using the Services (“Personal Information” or “Data”).
We get Data by recording how you interact with our Services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. The Data we collect can include: name and contact data, your credentials, demographic data, payment data, device and usage data.
You have choices about the Data we collect. When you are asked to provide Data, you may decline. But if you choose not to provide Data that is necessary to provide the Services, you may not be able to use it or feature of it.
We collect data about the features you use, the items you purchase, and the web pages you visit. This data includes your voice and text search queries or commands to our chat bots.
We collect data about your device and the network you use to connect to our Services. It includes data about the operating systems and other software installed on your device, including product keys. It also includes IP address, device identifiers (such as the IMEI number for phones), regional and language settings.
We collect data about the performance of the Services and any problems you experience with them. This data helps us to diagnose problems in the Services you use, and to improve our Services and provide solutions.
We collect data about you and your hardware, software, and other details related to the support incident. Such data includes contact or authentication data, the content of your chats and other communications with our support, data about the condition of the machine and the application when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.
We collect content of your files and communications when necessary to provide you with the Services you use such as audio recording and transcript of a voice message or a text message you dictate.
We also collect the content of messages you send to us, such as feedback and Service reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, chat sessions with our representatives may be monitored and recorded.
Information we collect from third parties.
We also obtain Data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included: (i) social networks when you grant permission to access your Data on one or more networks; (ii) service providers that help us determine a location based on your IP address in order to customize Services to your location; (iii) partners with which we engage in joint marketing activities; and (iv) publicly-available sources such as open government databases or other data in the public domain.
When do we collect information?
When ordering a Service or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information and other information submitted by you in order to allow us to provide you the best experience while using our Services.
We collect Data from you and the device you are using when you register on our site, open a Support Ticket, download an application or enter information while interacting with our Services.
Provide us with feedback on our products or services during use.
How do we use the Data we collect?
The Data we collect has the main objective to improve and personalize your experiences on the Services we provide. We also may use the Data to communicate with you, for example, informing you about your account, security updates and Services’ information.
We may use the Data we collect from you to personalize your experience and: (i) to allow us to deliver the type of content and product offerings in which you are most interested; (ii) to administer a contest, promotion, survey or other site feature; (iii) to quickly process your transactions; (iv) to ask for ratings and reviews of Services; (v) to contact you.
We do not sell, rent, or otherwise provide your Data to third parties for marketing purposes. We may provide your Data to affiliates that provide services to us with regards to our Services; such affiliates will only receive information necessary to provide the respective services.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures to maintain the safety of your Personal Information when purchasing Services. All transactions are processed through a gateway provider (payment processors) and are not stored or processed on our servers.
If you turn cookies off, some of the features that make your experience with the Services more efficient may not function properly.
There are three categories of third Parties that may have access to your Data: (i) third parties in which assist us on providing the Services; (ii) third parties which are our affiliated companies; and (iii) third parties authorized by law or a legal process to obtain your Data.
We do not sell, trade, or otherwise transfer to outside parties your Data unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our Services, website, conducting our business, or serving our users. We share your Data with your consent or as necessary to complete any transaction or provide any Service you have requested or authorized. We also share data with our affiliates and subsidiaries; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our Services; and to protect the rights or property.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Compliance with the Law
Control Over Your Information
We strive to let you access and update the personal information that we have about you. You can change your personal information by logging in to your account, by chatting with us or by sending us a support ticket. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information
Do Not Track Disclosures
Because there is not yet a common understanding of how to interpret the Do Not Track signal, our Services do not currently respond to browser DNT signals. However, if you wish to navigate without being tracked, we recommend you to navigate on our website with your browser’s “private mode” activated.
Protecting Your Child's Privacy
Our Service is not designed for use by anyone under the age of 18 ("Child"), though we realize we may have a Child attempt to make purchases through our website. We do not verify the age of our users nor do we have any liability for verifying a user's age. If you are a Child, please seek the permission of a parent or guardian before using our website. If you are a parent or guardian and believe your Child is using our Website, please contact us to remove your Child's account; we reserve the right to ask you for verification of your relationship to the Child before we honor such a request. If we discover that a Child has created an account on our website, we will immediately delete the account as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. However, as parent of such a Child, you understand that you are legally liable for any transactions created by the Child.
Fair Information Practices
Despite our best efforts to keep your Data protected, should a data breach occur we will notify you via email or via in-site notification within 7 business days.
User’s rights to edit Data
You can edit your data on your account settings, while using our Services, or contacting us. You are free to delete your account whenever you prefer. Please note that when you delete your account, all Data will also be deleted and we won’t be able to retrieve it. All Data collected to offer you customized Services will be lost.
475 East Carmel Street, San Marcos, California 92078
(760) 471-8418 EXT 204
REALBOTIX TERMS AND CONDITIONS OF SALE OF PRODUCTS
Last Updated: 28.11.2017
IMPORTANT – READ CAREFULLY BEFORE ORDERING REALBOTIX PRODUCTS. BY CLICKING ON THE “I AGREE” BUTTON, YOU INDICATE YOUR FULL ACCEPTANCE OF THIS AGREEMENT. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT. YOU MUST NOT PURCHASE THE PRODUCT UNTIL YOU HAVE READ AND ACCEPTED THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN DO NOT PROCEED WITH THE PURCHASE. This Agreement is made between Realbotix, LLC. a company duly constituted under the laws of United States of America, State of Delaware, with headquarters at 16192 Coastal Highway, Lewes, Delaware 19958 and you, the Buyer of the Product, either an individual or an entity.
ARBITRATION NOTICE: THIS AGREEMENT CONTAIN AN ARBITRATION CLAUSE. EXCEPT FOR CERTAIN TYPES OF DISPUTES MENTIONED IN THAT ARBITRATION CLAUSE, YOU AND REALBOTIX, LLC AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND REALBOTIX, LLC WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Ability to Accept Purchase and Sale Agreement
You affirm that you are at least 18 years of age or the age of majority in the jurisdiction you are buying the product on, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement. If you are under 18 or the applicable age of majority, you are not permitted to purchase or use the Product. You also represent that the jurisdiction from which you purchase/use the Product does not prohibit the receiving or viewing of sexually explicit content.
“Agreement” means this Realbotix Terms and Conditions of Sale of Products.
“Acceptance” means your act of checking the “I Agree” button as acceptance of this Agreement.
“Purchaser”, “Buyer” or “you” means the individual purchasing the Products on his or her own behalf; or, if the Buyer is acting on behalf of an entity or person this definition shall also includes them as well as its successors and assignees.
“Seller”, “Realbotix” or “us” means Realbotix, LLC.
“Party/Parties” means either Buyer or Seller, or both together, depending upon the context.
“Products" means the Robotic Head System, Bluetooth devices and/or other spare parts commercialized by Realbotix and related user documentation and explanatory materials or files provided in written, “online” or electronic form.
“Website” means the pages hosted on www.realbotix.com domain.
The Scope of this Agreement is the purchase of Products by you from Realbotix as chosen by you and shown on the ‘Cart’ section of your Account on Website.
You agree and represent that you are buying Product for your own internal use and not for resale. If Product purchased under this Agreement is intended for export, it may be subject to export regulations. You accept full responsibility for and agree to comply fully with all export regulations, including obtaining export licenses.
Some Products are currently under development and they are not ready for delivery. Their estimated time for conclusion is stated on the Website. All deliveries set forth on this Agreement regarding Products purchased as pre-order will be suspended until confirmation of their conclusion by Realbotix. You can pre-order those products to secure the delivery of the early produced units.
After Realbotix confirms your Payment, we will buy materials to start the production or assembly of the Product. If you require a Cancellation of the order prior the shipment, 50% (fifty-percent) of the Payment will be refunded.
4. Price, Tax and Payment
The Price (“Price”) for Products is set forth in the Website by the time of Acceptance of this Agreement. Prices are subject to change at any time prior to Realbotix’s acceptance of your order.
The Price does not include any taxes or charges, whether federal, state or local. Buyer shall be liable for all such taxes and charges and for any exemption therefrom.
Shipments within California are subject to CA state sales tax (8.75%). Sales tax will be added to any order shipping within California regardless of the residency of the buyer. Sales tax will be added to any order picked up at our factory regardless of the residency of the buyer
Payment terms are at Realbotix’s sole discretion and all orders are subject to Realbotix’s credit approval. (“Payment”). You must provide appropriate credit references upon request and authorize us to obtain credit history from such references. You agree to pay the total purchase price for the Products, plus tax and shipping (to the extent shipping is not prepaid by you, including shipping charges billed to Realbotix as a result of using your carrier account number or a carrier selected by you).
Invoices are due and payable within the time frame and in the currency specified on the invoice, measured from the date of invoice. You agree to pay interest on all past-due amounts at the lower of one and one-half percent (1.5%) per month or the maximum rate allowed by law. You will be responsible for Realbotix’s costs of collection for any payment default, including, but not limited to, court costs, filing fees and attorneys’ fees.
In the event that Payment to Realbotix is refused by the card issuer authority or cancelled by you, Realbotix reserves the right, without any liability and without prejudice to its other rights, (i) to terminate this Agreement or to suspend the performance of its obligations under this Agreement, and (ii) to institute other actions and remedies permitted by applicable law.
5. Refunds and Cancellations
You may cancel any order for Product at no charge up to five (5) business days after Payment upon written notice to Realbotix. After such period and before shipment, fifty percent (50%) of the total amount paid will be refunded. After shipment, you will not be entitled to refund.
6. Delivery of Products
Availability of Product is subject to change without notice. Realbotix reserves the right to cancel orders related to Product discontinuation or unavailability, and to correct this website at any time, including pricing errors not detected until after Realbotix’s confirmation or e-mail response.
Realbotix will use commercially reasonable efforts to meet requested delivery times but does not guarantee delivery by a stated time and is not responsible for any damages due to delays or the failure to meet a stated delivery schedule. Realbotix reserves the right to make deliveries in instalments. Delay in delivery of one instalment will not entitle you to cancel other instalments. Product will be delivered to you FOB Destination (your designated facility), freight prepaid and added. Title and risk of loss shall pass to you when Product is delivered to your designated facility. Notwithstanding anything to the contrary in this paragraph, title to any software remains with Realbotix, and software delivery occurs when it is first made available by Realbotix for your use. Your use rights and obligations related to the software are contained in the license agreement between you and Realbotix.
Realbotix is not liable for any cost incurred or related to any customs authority, which shall be your sole responsibility.
Realbotix warrants that the Product will be free from defects in design, materials and workmanship under normal use, maintenance and appropriate handling for a period of three (3) months from the delivery (“Warranty Period”).
Realbotix undertakes, at its discretion and provided that you have notified Realbotix in writing of the defects promptly following discovery and within the applicable Warranty Period, and has given Realbotix the opportunity to examine and test the defective parts: (i) to repair or replace defective Products covered by the warranty; or (ii) issue you a credit for, or a refund of, the Price paid for the Product.
All parts of Product replaced in connection with warranty replacements shall become the property of Realbotix.
The Warranty shall not apply to and Realbotix shall not be liable for: (i) defects, damages, losses or costs (a) resulting from ordinary wear and tear, improper or incomplete handling, storage, operation, maintenance or other use of the Product by you or third parties, or (b) caused by non-compliance with Realbotix’s manuals or instructions; or (ii) repairs or modifications to the Product made by you or third parties without a prior written consent of Realbotix.
THE EXPRESS WARRANTIES AND REMEDIES PROVIDED IN THIS CONTRACT ARE THE SOLE AND EXCLUSIVE WARRANTIES AND REMEDIES PROVIDED BY REALBOTIX TO YOU. ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, ARE HEREBY WAIVED AND DISCLAIMED.
8. Limitation of Liability
NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY CONTAINED IN THIS AGREEMENT, REALBOTIX’S LIABILITY TO BUYER SHALL NOT EXCEED BUYER’S DIRECT OUT-OF-POCKET COSTS, AND IN SUCH CASE ONLY TO THE EXTENT CAUSED BY REALBOTIX’S NEGLIGENT ACTS OR OMISSIONS. IN ADDITION, REALBOTIX SHALL IN NO EVENT OR CIRCUMSTANCE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, COSTS OR LOSSES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR PROFITS; OR FOR CLAIMS RAISED BY BUYER OR THIRD PARTIES. REALBOTIX’S MAXIMUM LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED AN AMOUNT EQUAL TO 100% OF THE PRICE. NO ACTION ARISING OUT OF THE TRANSACTIONS UNDER THIS AGREEMENT MAY BE BROUGHT BY YOU MORE THAN SIX (6) MONTHS AFTER THE DAMAGE, LOSS OR EXPENSE OCCURRED.
9. Force Majeure
Realbotix shall not be liable for any unforeseen events or circumstances beyond its reasonable control including, but not limited to, strike or other labor conflicts, acts of God, shortage of material, casting failure, acts of war, acts of terrorism, fire, flood, governmental acts or regulations, transportation restrictions and the like, and to the extent affecting performance under the Agreement. Realbotix’s time for performance of any obligation will be extended for the time period of such causes, or Realbotix may, at its sole discretion, cancel any order or remaining part thereof, without liability, upon notice to you.
You may cancel any order for Product at no charge up to five (5) business days after Payment upon written notice to Realbotix, unless such Product has been modified or otherwise reconfigured in accordance with your specifications. Cancellation shall not relieve your duty to pay for Products shipped or expenses incurred by Realbotix prior to such notice. If an order is cancelled prior to shipment, your sole remedy and Realbotix's sole obligation will be a refund of half the Price paid for the Product.
11. Software and Intellectual Property
All drawings, operating and maintenance manuals, designs, software (including updates and new versions), plans, records, instructions, prints and specifications which are furnished to Buyer in connection with Product shall remain the exclusive property of Realbotix (or its third party supplier, if applicable) and are delivered to Buyer only for use and maintaining the Product sold hereunder and Buyer shall not use or permit the use of any of them for any other purpose without Realbotix's prior written consent. Buyer may not reproduce, license or sub-license, copy or publish, or permit reproduction, copying or publication of the above documents or transfer software without Realbotix’s prior written consent.
You and Realbotix, LLC agree that all claims and disputes (whether contract, tort, or otherwise), including all statutory claims and disputes, arising out of or relating to this Agreement or the use of the Product that cannot be resolved in small claims court will be resolved by binding arbitration on an individual basis, except that you and Realbotix, LLC are not required to arbitrate any dispute in which either party seeks equitable relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. To be clear: The phrase “all claims and disputes” also includes claims and disputes that arose between us before the effective date of this Agreement.
Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this dispute-resolution provision. Arbitration will be initiated through the American Arbitration Association (“AAA”) and will be governed by the AAA Consumer Arbitration Rules, available by calling the AAA at 1-800-778-7879. If the AAA is not available to arbitrate, the parties will select an alternative arbitral forum. The rules of the arbitral forum will govern all aspects of this arbitration, except to the extent those rules conflict with the Terms of this Agreement. The arbitration will be conducted by a single neutral arbitrator. Any claims or disputes where the total amount sought is less than $10,000 USD may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief. For claims or disputes where the total amount sought is $10,000 USD or more, the right to a hearing will be determined by the arbitral forum’s rules. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
Additional Rules for Non-appearance Arbitration. If non-appearance arbitration is elected, the arbitration will be conducted by telephone, online, written submissions, or any combination of the three; the specific manner will be chosen by the party initiating the arbitration. The arbitration will not involve any personal appearance by the parties or witnesses unless the parties mutually agree otherwise.
Expenses. Each party shall bear its own expenses of arbitration regardless of the determination on the merits.
Authority of the Arbitrator. The arbitrator will decide the jurisdiction of the arbitrator and the rights and liabilities, if any, of you and Realbotix, LLC. The dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator will have the authority to grant motions dispositive of all or part of any claim or dispute. The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under law, the arbitral forum’s rules, and the terms of this Agreement. The arbitrator will issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Realbotix, LLC.
Waiver of Jury Trial. YOU AND REALBOTIX, LLC WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Realbotix, LLC are instead electing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Realbotix, LLC over whether to vacate or enforce an arbitration award, YOU AND REALBOTIX, LLC WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.
Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR BUEYR CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR BUYER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor we are entitled to arbitration; instead all claims and disputes will be resolved in a court as set forth herein.
Right to Waive. Any rights and limitations set forth in this arbitration agreement may be waived by the party against whom the claim is asserted. Such waiver will not waive or affect any other portion of this arbitration agreement. Opt-out. You may opt out of this arbitration agreement. If you do so, neither you nor Realbotix, LLC can force the other to arbitrate. To opt out, you must notify Realbotix, LLC in writing no later than 30 days after first becoming subject to this arbitration agreement. Your notice must include your name and address, and your email address you used to set up your account (if you have one), and an unequivocal statement that you want to opt out of this arbitration agreement. You must either mail your opt-out notice to this address: Realbotix, LLC, ATTN: Arbitration Opt-out, 475 East Carmel Street, San Marcos, California 92078. Small Claims Court. Notwithstanding the foregoing, either you or Realbotix, LLC may bring an individual action in small claims court.
Arbitration Agreement Survival. This arbitration agreement will survive the termination of your relationship with Realbotix, LLC.
Exclusive Venue. To the extent that this Agreement allow you or Realbotix, LLC to initiate litigation in a court, both you and Realbotix, LLC agree that all claims and disputes (whether contract, tort, or otherwise), including statutory claims and disputes, arising out of or relating to the End-User License Agreement will be litigated exclusively in the Superior Court of California, County of San Diego. If, however, that court would lack original jurisdiction over the litigation, then all such claims and disputes will be litigated exclusively in the United States District Court for the Southern District of California. You and Realbotix, LLC consent to the personal jurisdiction of both courts.
Choice of Law. Except to the extent they are pre-empted by U.S. federal law, the laws of Delaware, other than its conflict-of-laws principles, govern this Agreement and any claims and disputes (whether contract, tort, or otherwise) arising out of or relating to this Agreement or their subject matter.
Period for Bringing Actions. No action, regardless of form, arising out of the transactions under this Agreement, may be brought by either party hereto more than one (1) year after the cause of action has occurred, or was discovered to have occurred, except that an action for infringement of intellectual property rights may be brought within the maximum applicable statutory period.
Any notice given between the Parties under this Contract may be given by courier, personal delivery or mail, postage prepaid, or by e-mail or similar electronic method. The date of service shall be the date on which the notice is received.
Realbotix may assign or subcontract all or any portion of its rights or obligations with respect to the sale of Products and/or assign the right to receive payments without your consent. You may not assign this Agreement or any of its rights or obligations without the prior written consent of Realbotix. Subject to the restrictions in assignment contained in this provision, this Agreement will be binding on and inure to the benefit of the parties hereto and their successors and assignees.
No waiver by Realbotix of a breach of any provision of this Agreement shall constitute a waiver of any subsequent breach of such or any other provision.
If any provision of this Agreement shall be held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The provisions of this Agreement constitute the entire and final agreement and understanding between Realbotix and you and all prior communications between the Parties, whether in writing or verbal, are superseded hereby.
Contact Information. Should you have any questions concerning this Agreement, or if you desire to contact the Licensor for any reason, please contact our Customer Department at: firstname.lastname@example.org.
Copyright © 2017-2018 Realbotix, LLC. and its licensors. All rights reserved. The Product and Software, including any accompanying documentation, are copyrighted and protected by copyright and trademark laws and international copyright and trademark treaties, as well as other intellectual property laws and international agreements.